| |
| |
|
Customer Service Information |
|
|
|
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. One excellent way to insure referrals is to set up a "Customer of the Week Program." Here are some pointers to help you do just that. Programs And Certificates This program lets people know you value their business. If you don't have a program yet but feel someone is worthy of a discount, simply tell them that they're the customer of the week. If they ask why, tell them they're the best customer in the office and their award is a dollar discount. Sometimes a person in a bad mood will be picked up and turned around by this little bit of attention. You'll find in your Microsoft Word or Works program that probably came on your computer has templates for various certificates, which you can easily modify. Make yourself a file for a certificate that can be printed out for a Customer of the Week award. Carry these in the work truck or van and hand them out where you feel they'll do the most good and to customers who are the most deserving. Free Washes If someone goes into their office, spreads the word of your arrival and brings you a bunch of customers, when they ask how much they owe you let them know you appreciate their effort by giving them their wash for a discount or for free or collect and refuse the tip and hand them a free customer of the week wash for next week, this will insure more customers next week and a new customer for life. You might even consider letting them know if they continue to bring you business (x number of customers per week), you'll wash their car for free each week. This will save you the time of selling through their building since generally they know almost everyone on a more personal basis than you do. This will create a bigger following of regular weekly customers much faster. Always keep your grass roots marketing and word of mouth advertising simple and never forget to ask for a referral when you know you have done well and deserve it. People are glad to give referrals, but some folks just need to be asked. Think about it. "Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
MORE RESOURCES:
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
Saying Thank You to Your Clients "Thanking your customers" - Why you should do it and how.. Quality vs. Quantity There is a battle in Call Centers. The teams are Quality vs. When the Customer Demands: Give a Discount or Lose the Order Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. Why Communication Skills Dont Work In Customer Service Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work. Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want? In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'. Empowering Customer Service Vital It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.Powerless, these CSRs often actually ignore customers' requests and declarations of their intent to leave, even encouraging them to seek out another company!They often repeat the few phrases they're allowed to say over and over again, further infuriating the customers. Add Value - And Kill Mediocrity in Customer Service There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service. Everyone talks in code! How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy. Customer Service Tips for Mail Order Businesses Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. Customer Service - A Sweet Essence First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service. Ten Ways to Help You Improve Your Customer Service 1. Stay in contact with customers on a regular basis. You Bever Know Who Youre Serving You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. Customer First Customer Service The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Is Your CRM (Customer Relationship Management) System Doomed To Fail? "Right, People. Let's blast out that mail campaign we've been planning for so long. Dont Eliminate The Middle Man - Add One Today, there are situations when we actually add a "middle person" instead of eliminating one for increased service efficiency. If it's cost-effective and demand is high, then proper market positioning will make it a worthwhile endeavor. How to Easily Increase Your Profits Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember. Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point. Customer Service Tips - Is Your Business A Leaky Bucket? Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars. Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Mastering Challenging Service Situations During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.
|
| home | site map |
| © 2006 |
