| |
| |
|
Customer Service Information |
|
|
|
Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy. As we get older it seems to us that everyone talks in code. No one tells us what they really mean. Everything is hidden behind a veil of double talk. But all is not lost. We found a copy of the code breaking manual on the web site of that well known code breaking magazine, Harpers Magazine. It's no ordinary code. This is special. We had many discussions before we decided to reveal the secrets of the code to you. This is the code you need to understand what us Brits are talking about. It was found on a wall in the European Courts of Justice and released to the world, by a journalist for The Economist (who else we hear you ask) in 2004. We thought it so important to your survival in the world that we have reproduced it here. We hope it will change the course of the war against failed communication and create the foundation for ongoing successful conversations. What they say: I'm sure it's my fault. What is understood: It is his fault. What they mean: It is your fault. What they say: I'll bear it in mind. What is understood: He will probably do it. What they mean: I will do nothing about it. What they say: I was a bit disappointed that . . . What is understood: It doesn't really matter. What they mean: I am most upset and cross. What they say: By the way/Incidentally . . . What is understood: This is not very important. What they mean: The primary purpose of our discussion is ... What they say: I hear what you say. What is understood: He accepts my point of view. What they mean: I disagree and do not want to discuss it any further. What they say: Correct me if I'm wrong. What is understood: Tell me what you think. What they mean: I know I'm right-please don't contradict me. What they say: With the greatest respect . . . What is understood: He is listening to me. What they mean: I think you are wrong, or a fool. What they say: That is an original point of view. What is understood: He likes my ideas. What they mean: You must be crazy! What they say: Very interesting. What is understood: He is impressed. What they mean: I don't agree, or I don't believe you. What they say: You must come for dinner sometime. What is understood: I will get an invitation soon. What they mean: Not an invitation, just being polite. What they say: Quite good. What is understood: Quite good. What they mean: A bit disappointing. This may not be a complete list terms used in the code. The sources may be limited. But, it does give an insight into the way we communicate. It gives you a starting point to assess how often, when and where do you talk in code. Good Luck Graham and Julie www.desktop-meditation.com To improve your intuition, initiative and energy levels. Please go to: http://www.desktop-meditation.com It's free.
MORE RESOURCES:
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
Customer Service - Winning Customer Experiences Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency. Customer Conversion Mistakes That Will Cost You The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and log prospect information/contact data on incoming ad calls. My Child Has Opie Eye! 7:00 a.m. CRM - Its Relevance In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. Mexico: Online Ordering-Dont! I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Make An Action Plan To Improve Customer Service Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life. The Art of Giving Great Service Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards. What Every Manager Should Know About Seeing the World from Where the Customer Is Standing It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time. Making the Connection: Customer Relationships That Build Your Business Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again. Is Your Food Establishment Clean? Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". 4 Easy Steps to Better Online Customer Support Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too. Increase in Customer Sales = Increase in Customer Service One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my sales?"or"I've got tons of visitors but nobody seems to be buying anything? What gives?"FISHNETS WITH HOLES? ANYONE?Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy. What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. The Sellers Creed I will not make sales. I will make Customers. Have You Hugged a Customer Today? It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. Customer Service: Why Bears Make Bad Customers Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. Raising The Bar For Online Magazine Subscription Services And Customer Service After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. 4 Customer Service Mistakes Companies Should Avoid Making 1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Customer Service Tips - Is Your Business A Leaky Bucket? Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars. Everyone talks in code! How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.
|
| home | site map |
| © 2006 |
