| |
| |
|
Customer Service Information |
|
|
|
Mexico: Online Ordering-Dont!
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, it appears at your doorstep in days. Since I live in Mexico, I was forced to order from their online site-in Spanish. The company designed this site for Mexicans only. The order form required four names, a common custom in Latin America, and something called a "RFC" number. At the time I hadn't clue what that was. I tried filling out the form the best I could, inserting my credit card number, but it would not send and rejected all my attempts. The site was insistent that I had to have four names and an "RFC" number. So I made up something! I put my mother's maiden name and my social security number on the recalcitrant form. It went through. A customized, popular name brand laptop was on its way! Within days I would finally own a computer whose American TV commercials ("Dude you're getting a ______!") had convinced me that its brand would make my computing life complete. The next day, the wife and I trudge down to the local Internet Café to check on my order. "YOUR ORDER WAS REJECTED-BAD CREDIT CARD!" That was in my yahoo.com inbox. Of course, I said slapping my forehead, the 4th name (Mom's maiden name) caused the bank to reject the charge. Home we stomped to call the free 800 number, only it wasn't a free call from Mexico. I talked, screamed, cried, begged, wailed, and threatened until someone, at last, agreed he would fix the problem and send me a computer. Only it was not to be. On their website, you can check on the status of your order. I did that several days later only to find another nasty message telling me because they could not charge my credit card, they stopped making the computer. Huh? Back home, I went to call them again at International Long-Distance rates. This time, the wife gets on the phone because I was lying prostrate on the bed with a cold cloth on my forehead uttering curses at "Dude you're getting a _______!" My wife spoke with a friendly person who told her the company made a mistake. They would correct it ASAP and told her not to worry. I moaned in agonizing defeat, "Tell that woman I want to cancel the order!" When the wife did, they told her they had already shipped the computer and that they would charge us a percentage of the computer's cost to return it as well as the shipping charges both ways. Ok. I changed my mind and said fine. Three weeks passed and no laptop. Each time I checked, there was no charge on our credit card for this computer. Defiantly, I told our landlady, who intercepts all our mail and deliveries, to refuse anything from "Dude you're getting a ________!" Off we went to buy a Compaq Presario desktop here in Mexico (with which we are pleased as punch!). We took our Christmas vacation in Puerto Vallarta for 12 days and, on our return, we got a phone call from an International Courier service announcing the delivery of a laptop computer from "Dude you're getting a _____!" Shock, hysterical laughter, murderous rage?these were the emotions that flooded my mind. With the phone receiver shaking in my hand, I told this guy, "I do not want it; send it back." To this day we have heard not a word from "Dude you're getting a _____!", nor has any charge appeared on our credit card for the customized laptop which they went to great lengths, I am assuming, to construct according to my specifications and sent to us anyway. I expect them to show up at the door someday wanting their computer back or demanding the money. I plan turning the dogs loose on them and scream as they run for their lives, "Dudes you are NOT getting a _____!" Expatriates Doug and Cindi Bower have successfully expatriated to Mexico, learning through trial and error how to do it from the conception of the initial idea to driving up to their new home in another country. Now the potential expatriate can benefit from their more than three years of pre-expat research to their more than two years of actually living in Mexico. The Plain Truth about Living in Mexico answers the potential expatriate's questions by leading them through the process from the beginning to the end. In this comprehensive guide, you will learn not only how-to expatriate but will learn what to expect, in daily life, before coming to Mexico. BUY BOOK HERE: http://www.universal-publishers.com/book.php?method=ISBN&book=1581124570
MORE RESOURCES:
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
Difficult Customers - Theres No Such Thing A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers". Customer Feedback: Everyone has an Opinion - USE IT! Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these handy interaction tools, your purchaser will get frustrated and E-shop somewhere else. 11 Ways to Get What You Want - Be a Clever Customer! We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. How To Kick Your Customer Service Up A Notch! Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology. Why Passenger Surveys are a Transport Operators Best Friend Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service. How CRM Software Works -- Creating Customer Satisfaction with a Click When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows. Your Actions Tell Your Clients How You Expect To Be Treated There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated. Call Center Software - Your Tool of Choice in Customer Relations The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Putting The Serve Back Into Customer Service Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap. The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. Who Says the Customer is Always Right? We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday. Hook Me Up With A Human Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon. How to Win the Hearts of Your Customers and Friends Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because that is the only thing you have to go on, to sense their emotion. How To Use Your Current Customers Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But . Whats Love Got To Do With It? Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it. Reducing Customer Resistance to Your Product or Service Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect. A New Way To Handle Complaints, Or Is It? What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction. CEM Can Improve Customer Loyalty 'A 5 percent increase in customer retention increases profits by 25 to 95 percent.''The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped . Customer Service: Why Bears Make Bad Customers Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring! Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company.
|
| home | site map |
| © 2006 |