| |
| |
|
Management Information |
|
|
|
Top Ten Tips About Communicating with Your Employees Effectively
Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills...and it's quite easy! Here's the low-down on great Communication:- The best communicators...
Great Communication is about making what you say very easy to understand. Just realise that important messages get across better without loads of technical jargon or 4 (or more!) syllable words. Less is definitely more. It is important to understand that there are different levels of message for different groups of people. This is not demeaning those different groups - indeed, it honours them that you have taken the time to think of them. Be aware of who you are talking to and pitch the message accordingly. The best Communication is as much about listening, as what you say. It's the 'two ears/one mouth' thing - keep how you use them in proportion. People love it when you listen to them and you will learn much more about them and their situation. Check out Dale Carnegie's 'How to Win Friends and Influence People' - a fantastic little book that's stood the test of time. It is important that when you are in dialogue with someone, be it on the phone, face-to-face or in a group, that you give them your full attention. If you go off-message because of interruption or distraction you will lose them and your credibility. All inputs from others is valuable, very valuable. So ensuring that when folks have taken the time, effort and, yes, courage to speak up, that you treat them with respect and gratitude. Getting the message across is the responsibility of the person giving the message. It is no good saying, 'Well, I meant that...'. You need to sharpen your Communication skills up, if things go wrong and look inside yourself at the possibly mixed messages you are giving and refine them in the future. Learning is good! By writing up important messages and circulating them, just to confirm. It's a bit of a chore, but it makes sure that things are really clear - especially great for those who are less auditory and more visual. You speak with authority and in an easy to understand language - and you captivate. People leave you thinking - 'hey, I can go for that' and 'what a nice guy (or gal!)' Great communicators have this innate skill. It's like an old friend pops by for a chat. The best communicators truly have a charismatic skill which enables them to settle in very, very easily. Hard to learn, but very noticeable. 'What did you take from that message?' or 'Was what I said clear?'. Two simple yet key questions which activate that feedback loop. Never assume that your message is the one that everyone has received - it's worth checking out. So there it is - Communication in Ten easy steps. Get these right and it will significantly help your management performance, that of your people and your business overall. Copyright 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, executives and corporate leaders. He has hundreds of hints, tips and ideas at his website, coaching-businesses-to-success.com. and a regular blog right here (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link)
MORE RESOURCES:
Management - Google News |
|
|
|
RELATED ARTICLES
Communication: Managements Responsibility I've just watched, again, an episode in the Back to the Floor television series, which aired on the BBC (United Kingdom) and PBS (United States). Once more, communication turned out to be a key issue, as it often does in business stories. Improving Patient Sensitivity in Doctors and Hospital Staff COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired. Five Habits of Highly Effective Conflict Resolvers Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. Does Your Management Style Remind People Of Something They Read In Dilbert? With thanks to Jeff Foxworthy, the comedian who does the "You might be a redneck series of jokes.If you really believe people in your group are lucky to have a job, you might be a jerk. Innovation Management - Flexibility Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. Meeting Your Meeting Expectations "To get something done a meeting should consist of no more than three people, two of whom are absent." ~Author unknownOne of the complaints I hear most often is about the number of meetings people attend during any given week. Involving People Gave Us the Improvements We Needed We had a problem with handling materials in a production department. Our process required raw materials to enter the department, be processed, and leave the department. Why Saying Well Done Works Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last. In her last job, she had always felt that she was unsuitable, in fact below par, for the place. Use Every Weapon You Have One of the strongest weapons available allows business, non-profit and association managers to begin changing the behaviors of their key external audiences in ways that lead directly to achieving their primary operating objectives.The name of that weapon? The fundamental premise of public relations: People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. Lessons From Innovative Companies What do the companies 3M, Polaroid, and Walt Disney have in common? All have innovation in their blood. All encourage an innovative spirit at every level of their organization. Ten Problem Solving Techniques Do you ever need to find some good ideas, or come up with a solution for a persistent problem? Learn some simple problem solving techniques, and start applying them. Choose a few of the methods below, and get in the habit of using them in your personal life and your business. Minimising Conflict With Effective Communication Did you know there are 5 types of communication that lead to conflict? Let's look at them.. Lone Rangers Suffer without Tonto A lone ranger is someone who prefers working in solitude or isolation. Sometimes life circumstances can call for us to adopt this attitude. Lets Make Training More Interesting! Many HR managers believe that by sending their workers to participate in external training programs, they have fulfilled their responsibilities. This is not the best situation. Important Communication Tips For Managers The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Entitlement Programs Kill Productivity In articles I've written over the years, I have used "laissez-faire," a term more frequently used to characterize governments than businesses, to describe a rather laid-back management style. When I use this term, I am referring to management personnel who put very little pressure on employees to achieve their full potential by pushing them toward peak performance levels. 3 Reasons Why CRM Strategies Fail Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. Organisation Tips For The Mobile Executive Despite the fact that everyone sighs "How glamorous!", the life of the business traveller can actually be hell! Fighting international datelines, jetlag, airline food, hotel pillows filled with rocks, and the constant packing can turn an efficient, organised corporate commando into a bumbling mess.The situation can be similar for those whose car has to occasionally transform into a mobile office. Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF Bar Charts and the Information ChallengeWhether one is an unknown entrepreneur or Donald Trump, an elementary school teacher or a university president, a 6th grader researching other countries or a government leader visiting them, each person in any capacity has at least one thing in common: information.Let me explain why I use bar charts as an example. Creativity and Innovation Management: The Creative State Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.
|
| home | site map |
| © 2006 |
