| |
| |
|
Management Information |
|
|
|
Appraisal Interviews: What To Say & How To Say It
STEPS TOWARDS A GOOD APPRAISAL INTERVIEW: Don't say: "You just don't seem to care about doing a good job." "You seem to be more interested in scoring points against Charlie than in working with him." "You're too defensive." Do: Stick to behavior. say, "Here's what I saw," or, "Here's what I heard you say." Here is some advice for supervisors that will contribute to a successful appraisal interview. 1. Stick to goals. Measure performance against previously discussed and agreed upon goals. 2. Do not discuss rewards.. Make a statement at the beginning such as, "While this appraisal may be the basis for a raise, we are getting together today to review performance past and present and then discuss an improvement plan. Information about raises and promotions will need to come at a future time. We can set up a date to discuss them at the end of this meeting." 3. Consistently ask for the employee's view throughout the discussion. By asking for the employee's view, the supervisor establishes the two-way nature of the performance appraisal process. The supervisor learns how the employee feels about the work environment. This will very often provide important insights into the employee's job performance quality. Here is some advice for supervisors that will contribute to a successful appraisal interview. 1. Listen to employee. The successful evaluation is a dialogue. The supervisor must be prepared to listen to the employee, just as the supervisor expects the employee to listen. After all, the employee has a very important stake in the evaluation. Also, the employee usually wants the evaluation to be a success: that is, with the result that the employee will be more effective on the job. 2. Accept employee's feelings. The employee may show signs of stress, anger, or disagreement. Accept them. That's not the same thing as agreeing or believing the feelings are justified. Accepting feelings ("I acknowledge that you feel that way") and proceeding with the meeting allows you to avoid getting into a debate as to whether the reactions are genuine or justified. Move on. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
MORE RESOURCES:
Management - Google News |
|
|
|
RELATED ARTICLES
Invite Self-Managed Staff "Treat people as if they were what they ought to be, and you help them to become what they are capable of being." -GoetheTwo hundred years ago, Johann Wolfgang Goethe, German poet and philosopher, knew how to inspire and interact with others: recognize the best in them and act upon those positive expectations. Innovation Management - the Root of the Problem Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. Lone Rangers Suffer without Tonto A lone ranger is someone who prefers working in solitude or isolation. Sometimes life circumstances can call for us to adopt this attitude. Preventative Maintenance of Company Delivery Vehicles If you have company delivery vehicles at your small or medium sized business you should have a preventative maintenance schedule and procedures for employees who are drivers of these vehicles. When discussing preventative maintenance over the years with business owners the first thing which comes to mind is 'Oil change' and usually the business owner who is on the hook for the loans on these vehicles is more than aware of that fact. Business Fails When We Do Not Talk You may remember being told as a child, "Keep quiet!" "Children should be seen, not heard," and "You talk too much." You were a "good" kid if you kept quiet. Learning To Let Go If you have the entrepreneurial spirit (which clearly you have!), you probably have a tendency toward being a control freak. I know the feeling well -- "No one can do it as well as me, so I'll just do it all!" While this may seem to be more efficient than trying to bring someone else in to help out, it's actually more time-consuming in the long run. Reflections in the Glass Ceiling The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". Managing People - No More Mr Tough Guy I believe the media and our culture sends the wrong messages about how to manage people and this makes it difficult for Business Owners and Managers.We've all heard the old cliché "nice guys don't finish first" and that has a huge impact on how managers deal with their people. Profits and Business Success - 5 Profit Traps to Watch Out For The old saying 'You have to spend money to make money' can be a dangerous one. Every business has it's costs, but not every business owner takes the time to distinguish between what is an essential expense, and what is a 'nice to have' expense. Innovation Management - Good Leadership Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. So, You Want to be in Management? Five Essential Factors that Will Determine Your Chances The following information is based upon over 500 interviews with senior executives with whom I conducted over the past four years. These senior executives represent a variety of industries and organizations. Tales from the Corporate Frontlines: Improving Workplace Safety This article relates to the Safety and Working Environment competency and explores how your employees feel with regard to their physical and environmental working conditions, the quality of their equipment and tools, and overall attention to safety within the workplace. Every organization is responsible for ensuring the health and safety of their employees. Does My Bum Look Big in This? If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a good job.If a bad manager asks his workforce for their opinion then he too will receive their expressions of approval because as we all know, the best way to get a bad manager off your back is to agree with him. Pricing Strategy for Retail Flower Shops When you create your profit and loss statement to assess the health of your business, you will see:Sales minus Cost of Goods Sold equals Gross Profit.You pay for all of your expenses with the gross profit. Time Management Tips for Managers Late last year I was presenting a workshop for the senior managers of a major organisation. Whilst doing a pre-workshop survey to assess the challenges these managers were experiencing it became very apparent to me that many of them were showing the signs of business burn-out. Three Foundation Stones for Building Organizational Integrity When the stock market crashed in 1929, there were a lot of people who lost everything they had. You would think that the result of that event would be complete and utter despair. DIVERSITY is a BIG word -- With A HUGE Business IMPACT Second thought! Just in case. YOU or someone you personally know may fit the following picture of success which may carry too much risk for comfort. Bosses Are Out - Managers As Coaches Are In There is a new trend taking hold in business today which translates into amazing productivity, results, and a happier workforce. It's easy, positive, and some say transformative; best of all, it's something you and every other individual charged with the responsibility for getting results through others can learn to do. Well-Defined Processes - How to Create Interested in learning how to reduce development time, save money and stay in control? Business professionals can learn how to create well-defined processes with the easy-to-manage Process Approach of Plan-Do-Check-Act.Real Tools for Real Business ProcessIn MBA courses, students come across a lot of buzzwords and the theories behind them. Five Reasons Why Leaders Fail to Create Successful Change A bold title, don't you think? I mean, change is a complex thing, so to define five reasons seems to oversimplify the issue.Let me be clear.
|
| home | site map |
| © 2006 |
