| |
| |
|
Marketing Information |
|
|
|
21 Must-Have Web Site Elements
Your Web site should be the cornerstone of your client seduction efforts. The site is your silent salesperson -- the one with whom prospective clients visit before granting you permission to meet with them. A top priority for any firm that competes in the professional services or technology space is to create an easy-to-update Web site that demonstrates your competence. As the Internet matures, content is slowly becoming more important, but it's amazing how many sites for such firms simply assert how great the company is, rather than helping prospective clients. According to our best-practices research, the three most common client seduction Web site errors are: sites that are too busy; sites that feature little more than lengthy company histories and other information important to the company itself; and worst of all, a site devoid of meaningful, useful, how-to information. Without how-to information, a Web site is just a glorified electronic brochure. Client seduction is defined as the art of wooing and winning clients by giving away valuable information. From a best-practices standpoint, here are 21 must-have elements for a superior Web site that begins the client seduction dance: 1. A clear positioning statement. Tell prospective clients, in as few words as possible, what you do, whom you do it for and what results you achieve. If you have a proprietary process or an extraordinary guarantee, this is the time and place to mention it. 2. Free resources. The key to earning your prospective clients' trust is to demonstrate that you know how to solve their problems in general. They will hire you to solve specific problems. With that key fact in mind, your Web site should be filled with how-to articles, white papers and special reports that give away valuable information. 3. Declare your specialization. The No. 1 attribute prospective clients hunt for is specialization, so put yours right up front. No successful small firm is "all things to all people"; figure out who you serve, and how, and put that information on the front page. Be sure also to describe the outcomes you achieve, such as decreased costs or increased revenues. 4. Mission and philosophy. According to our focus groups, you should include a mission statement, but keep it short and meaningful. Clients say they don't really care that much about mission statements, but if you can use one to further differentiate yourself, it's a good idea to do so. 5. Contact information. Don't make your prospective clients work to find you. Put your phone number on every page. Make it easy for prospective clients to e-mail you with requests for more information or a meeting. And definitely consolidate all of your contact information on one page, including address, fax numbers, and so on. 6. Map and driving directions. If prospects ever visit your location, then you must include a map and driving directions to your office. This will not only save you time, but is also another reason to have prospective clients poking around your Web site. 7. E-mail subscription link. Forrester Research studies show that converting prospects into clients via e-mail is 20 times more cost-effective than using direct mail. Once you capture their e-mail, why waste first-class postage? Offer prospective clients solid reasons for giving you permission to e-mail them: free reports, studies, white papers or notifications of key Web site updates. And of course, state clearly that subscribers can easily opt out of your list whenever they want. 8. On-demand materials (PDF). What happens if a prospective client wants to tell someone else about you? The problem with a beautiful Web site is that is usually doesn't look so beautiful when the pages are printed. The way around this is to offer professionally designed PDFs, readable with the free Acrobat Reader. But don't just offer a standard capabilities brochure; we recommend your menu has a how-to guide or tips brochure that includes capabilities information. 9. Proprietary process. After specialization, clients look for a specific problem-solving process. You should create this process, name it, trademark it and describe it with reverence on your Web site. 10. Seminar information. The best lead generation topic you can employ is the seminar, briefing, workshop and/or round table discussion. Focus on the biggest problems that you solve for clients. Your Web site should prominently list upcoming seminars (to promote attendance) and past seminars (to promote your reputation as an expert). 11. Privacy policy. In a confidential business? Then by all means have a clear privacy policy that states you will never share contact information with anyone else. 12. Legal disclaimer and copyright notice. For ideas on legal disclaimers, look in the front on any nonfiction business advice book published today. You will see language that says the publisher is not engaged in rendering legal, accounting or other professional service and the information is for educational purposes. And protect your intellectual property -- your site content and free resources -- by taking advantage of de facto copyright laws. Post a standard copyright notice. 13. Focus-specific information. If you are a specialist in a certain industry, like health care, then there'd better be health care information throughout the site (you don't want to look like a poser). 14. News releases. The Internet is the No. 1 research tool for journalists today, so include news releases, fact sheets, firm backgrounders and longer executive biographies in one area. 15. Public speaking. List upcoming and past speaking engagements with industry and civic groups. This promotes your reputation as an expert and will also help you garner invitations for future speaking engagements. 16. Job postings. Create positive, upbeat descriptions of the stars you attract to your firm. 17. Key employee bios. Keep these short -- 50-100 words. Longer bios belong in the news release section. 18. Client base. This can be tricky, but it's important. If it is appropriate in your field to list marquee clients, by all means do so. If this is inappropriate, then describe the types of clients you work for in general terms (e.g., "A Fortune-500 Manufacturer of Paper and Consumer Products"). 19. Case studies. Our focus groups tell us most prospective clients aren't particularly interested in case studies because they believe specific cases don't apply to them and their own problems. A better approach is to take information out of a case study and turn it into a how-to article. 20. Referral mechanism. Your Web designer can easily include a feature that makes it easy for someone to refer your Web site to a friend or associate. 21. Contact mechanism. The purpose of the Web site is to let prospects check you out and then contact you. Have a device that makes it easy for them to do so. Henry DeVries is a marketing coach and writer specializing in lead generation for professional service firms. An adjunct marketing professor at UCSD since 1984, he is the author of "Self Marketing Secrets" and the recently published "Client Seduction." Visit http://www.newclientmarketing.com or e-mail questions to henry@newclientmarketing.com. © 2005 Henry DeVries, All rights reserved. You are free to use this material in whole or in part in pint, on a web site or in an email newsletter, as long as you include complete attribution, including live web site link. Please also notify me where the material will appear. The attribution should read: "By Henry DeVries of the New Client Marketing Institute. Please visit Henry's web site at http://www.newclientmarketing.com for additional marketing articles and resources on marketing for professional service businesses."
MORE RESOURCES:
Marketing - Google News |
|
|
|
RELATED ARTICLES
Communication Breakdown - Dont Let It Happen To You Do you have Communication breakdown?How are you communicating with your contacts?We need:Contacts we can send emails to regarding our business opportunities.Contacts we can build up a good working relationship with, similar interests as far as business opportunities go. 11 Powerful Marketing Tips Each of these 11 marketing tips is based on a marketing strategy or tactic proven to boost sales. How many are you using?Tip 1: Your customers buy your product or service to feel a certain way after their purchase. Postcard Marketing Done Right Say it with a post card. A well designed, colorful, high impact postcard in the mail box of your prospect is your best ticket to a new customer. Marketing Hesitation Costs Dearly Timing is everything. Hate to be late? The early bird gets the worm. Whats In a Business Card? Over the years as I have attended trade shows, networking meetings, chamber events and more; I have noticed a few things about the successful and the not so successful. First of all, do you have a business card? If you belong to a large corporation, you were probably issued business cards as a matter of course, almost as if it was a company perk. Target Market - 3 Big Reasons You Need To Know Yours Rule Number One when writing marketing materials is "Know Your Target Market." There's a lot of foundational work to do before you ever put a word on paper but this is the place to start. Your Marketing Plan - Prerequisite to Success Marketing is a vital aspect of a business' operations. It has been said that, "Nothing happens in business until a sale is made". A Business In One Sentence Marketing expert and author, Geoffrey Moore, has a useful fill-in-the-blank method for creating a theme and positioning statement for your business. I prefer to use his same system for creating clarity for myself in what I'm selling, creating an elevator or introduction speech, and also material for my website, brochures and business card. Using Flyers In Your Business If you are not using flyers in your business you are missing out. Flyers can be used to sell your product, promote your product, promote your services, and in a number of other areas. Small Business Marketing Tip - Putting the Customer First. I am a great believer in the keeping to the basics - the totally obvious things that we all learn in Running Your Business 101, and then promptly forget. I often have people come up to me after a speech and say, "This is all blindingly obvious, just common sense. 3 Quick Robotic Online and Offline Marketing Strategies to Help You Work Less and Make More Money What is Marketing? There are many text book answers to this but I like these two definitions the most.To be successful, you have to understand what marketing is, and how to advertise. How to Write Fundraising Letters That Motivate Donors To Make Donations to Your Non-Profit Motivating strangers to give their money away is one of the hardest jobs around. It's difficult to do face to face. Do You Really Need a Brochure? The phone rings. Good news. Is CRM Technology Living Up To the Hype? Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. Marketing - The One Marketeer I'm regularly asked to speak to people, that have either just started a business or have been going for some time. So many of these people are absolutely brilliant at working "in their business" but not so good at working "on their business" In other words; they're good at making the product or providing the service but they're not so good at finding new customers and generating more sales. Powerhouse Marketing With Persuasive Postcards The lowly postcard?it's more than just a "having fun, wish you were here" delivery system. This tiny billboard is actually a powerhouse of a marketing tool with almost unlimited uses. Creating Great Charts for Persuasive Trade Show Presentations A well-designed chart can be one of the most persuasive elements of your trade show booth display and literature. It illustrates to your customers why your product is the obvious solution to one of their specific needs. Whats Your NICHE Market - III ? What effect are the baby boomers having on the economy I hear you ask. Folks, in 2005, the economy IS the boomers!Boomers represent the vast majority of the work force. Focus...a Marketing Strategy The secret to increasing sales doesn't lie in choosing just the right marketing tactic for each of your businesses. The real problem that's experienced by many entrepreneurs--a damaging lack of focus. The Value of a Customer The Driver of All Marketing EffortsYou need to determine what the value of a customer is to your company. Answer the following questions:How much will the average customer spend with you per year?A = _____________If you provide quality service and products, how many years can you expect to keep a customer ?B = _____________What is your gross profit, as a percentage of revenues?C = _____________The value (V) of a customer is:V = A X B X CWe learned with our network consulting company that the average life of a customer was about 2 ½ years and the average yearly expenditure was around $10,000.
|
| home | site map |
| © 2006 |
